Resources

Fine rugs inspire the room. Cargo insurance inspires the bottom line.

Case study: Kenneth L. Mink & Sons, Inc.

The Kenneth Mink Company has been in the area rug business since the early 1970s, always embracing the goal of exceeding customer expectations. Today, the third-generation, family-owned business manages all the fine rug galleries at a major national retail chain. They are a leader in timeless rug design and styling for the inspired home.

Challenge

Fine rugs can be tricky to ship. Larger rugs can be more than 10-feet wide and weigh 150+ pounds, increasing the risk of damage. Facing upwards of $300,000 in annual claims, Mink was frustrated with only getting reimbursed cents on the dollar for their losses. Turns out that what they thought was shipping insurance really wasn’t.


Related Resources

Got a claim?

File directly through UPS Capital Online.