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We pride ourselves in providing the highest levels of customer service. However, if you have an unresolved issue or a complaint, please let us know.
Hours of Operation:
8:00am - 17:00pm Central European Time
+49 69 6630 8330
Görlitzer Str. 1
Asia - Pacific
International Product Disclosures
UPS Proactive Response® Secure
UPS Proactive Response Secure is a product of United Parcel Service, Inc. Products are administered by UPS Capital Corporation, a subsidiary of United Parcel Service, Inc. UPS® Customized Declared Value is a product of United Parcel Service, Inc. Products are not available in all areas. Check with your local representative for more information and for product availability.
UPS® Customized Declared Value (CDV)
UPS Customized Declared Value is a product of United Parcel Service, Inc. Products are administered by UPS Capital Corporation, a subsidiary of United Parcel Service, Inc. Products are not available in all areas. Check with your local representative for more information and for product availability.
The insurance is offered by licensed insurance companies in cooperation with UPS Capital Versicherungsvermittlung GmbH (“UPS Capital”). UPS Capital is an insurance agent licensed under § 34d para. 1 of the German Trade Regulation Act (Gewerbeordnung). UPS Capital reserves the right to change or cease to offer any insurance solution at any time. The insurance is governed by the terms, conditions, limitations and exclusions set forth in the applicable insurance policy.
To the extent this website provides information regarding insurance, it does not in any way alter, supplement, or amend the terms, conditions, limitations or exclusions of the applicable insurance policy and is intended only as a brief summary of the program. Please consult the insurance policy for the exact terms and conditions. We endeavour to ensure that all information provided on this website is correct. However, no warranty, guarantee, or representation, either express or implied, is made as to the correctness, completeness or timeliness of any information contained herein. Insurance coverage may not be available in all jurisdictions.
UPS Capital Versicherungsvermittlung GmbH
Görlitzer Straße 1
UPS Capital is registered in the commercial register of the Local Court of Neuss under registration number HRB 16916. The managing directors of the company are Jorge Agustin Navarro Moreno and Frank Hermanns.
Effective Date: 24 January 2019
UPS Capital Privacy Notice
UPS Capital Corporation, its subsidiaries, UPS Capital Versicherungsvermittlung GmbH, its branches, UPS Capital Insurance Agency Limited, and UPSC (Thailand) Ltd. (each, a “UPS Capital Company” and collectively, the “UPS Capital Companies”) are affiliates of UPS. The UPS Capital Companies observe the UPS Privacy Notice, except as follows: (a) the first paragraph of the section entitled "Information We Obtain" shall be modified to read as follows: “We may obtain consumer personal information (such as name, contact details and payment information) in connection with various activities such as (i) use of the UPS websites and applications, (ii) shipping activities, including delivery and pickup of shipments, (iii) requests to track shipments or answer questions, (iv) events in which we participate, (v) promotions and other offers, and (vi) calls placed with customer service and accounting centers which may be recorded, and (vii) providing shipper’s agent, claims administration, claims adjustment, financial and insurance services, as applicable”; (b) the second bullet point of the section entitled "How We Use The Information We Obtain" shall be modified to read as follows: “Provide products and services you request (such as logistics, supply chain management, customs clearance and brokerage services, and shipper’s agent, claims administration, claims adjustment, financial and insurance services, as applicable)”; and (c) the second paragraph of the section entitled “Information We Share” shall be modified to read as follows: “We also may share the personal information we obtain with our affiliates, franchisees, resellers, and joint marketing partners and with claims administrators, claims adjusters, credit reporting agencies, insurers, guarantors, credit enhancement providers (including sureties, indemnitors, and export credit agencies) and their respective agents with which we do business. These entities, which collectively are referred to here as the “UPS Business Partners,” may use the information for the purposes described in this Privacy Notice. We may share physical location data with our UPS Business Partners and other third parties to, for example, enhance location-based services and develop accurate and up-to-date maps. In addition, except as described below, unless you object, we may share other personal information with third parties who are not UPS Business Partners for those parties’ own purposes, such as to offer products or services that may interest you.” The UPS Privacy Notice contains a description of practices regarding the treatment of personal information that is common to all UPS companies and business units adhering to the UPS Privacy Notice in their handling of the personal information that UPS companies collect from consumers. Insurance services are not offered in all jurisdictions.
UPS Capital Versicherungsvermittlung GmbH
Managing Directors: Jorge Agustin Navarro Moreno, Frank Hermanns
Görlitzer Str. 1
Telephone: +49 2131 1255 210
Fax number: +49 2131 1255 211
E-mail address: [email protected]
Court of Registry: Neuss Local Court, HRB 16916
Register of Insurance Mediators (www.vermittlerregisterinfo)
Registration Number: D-GRLJ-BB3YD-12
VAT Number : DE 288151505
Permit under § 34d (1) of the Industrial Code as an insurance agent (status as recorded in the Insurance Intermediary Register)
Regulatory Authority: Chamber of Industry and Commerce
Address. Nordwall 39, 47798 Krefeld
Mailing address: P.O. Box 10 10 62, 47710 Krefeld
Professional identification: Insurance Agent, Federal Republic of Germany
- § 34d Commercial Code
- §§ 59-68 Insurance Contracts Act
- Regulation on Insurance Agents
The professional regulations may be examined and downloaded by way of the website www.gesetze-im-internet.de maintained by the Federal Ministry of Justice and juris GmbH.
It is important to us to offer you first-class service and to respond to your concerns. Should you still not be satisfied with the products offered or with our service, you can contact us at any time. You can send us your complaints by post, e-mail ([email protected]) or telephone (+49 (0) 69 / 6630 8330).
Our goal is to resolve your request confidentially, as quickly as possible and to your satisfaction. Within one day after receipt of your complaint you will receive a confirmation of receipt from us with further information about the procedure and the expected processing period.
So that we can process your request quickly and comprehensively, we ask you to send us the following information with your complaint:
- Your name
- Insurance number
- Your request
You can also contact the following conciliation body with your request:
Insurance Ombudsman e. V.
P.O. Box 08 06 32